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Regulations of Kasu Karaoke and online booking

§1 Definitions

  1. Organizer – the organizer and owner of Kasu Karaoke is PLATINUM Łukasz Targowski (address: 19 Papieża Jana Pawła II Avenue, 70-453 Szczecin, NIP: 8522407561, REGON: 320008330). E-mail address: info@kasu.pl.
  2. Regulations – means the rules and regulations governing the use of the Services provided by the Organizer.
  3. Customer – a natural person, legal entity or organizational unit that is not a legal entity, to which special regulations grant legal capacity, who performs or uses or has used the Services provided by the Organizer, including persons who stay at the Premises.
  4. Portal – kasu.pl website that allows Customers to make reservations for Services.
  5. Service – all services provided by the Organizer, in particular: paid rental of karaoke rooms for a specified period of time, sale of food and drink and paid services related to the organization of themed events, in addition to services that allow you to make reservations.
  6. Premises – the place where the Services are provided by the Organizer located at Papieża Jana Pawła II Avenue 50/u1, 70-453 Szczecin.
  7. Price List – a document containing the current prices for the Services.

§2 General Provisions

  1. All Services provided by the Organizer take place in Szczecin – Papieża Jana Pawła II Avenue 50/u1, 70-453 Szczecin.
  2. The Premises has separate rooms subject to rental for karaoke and/or theme parties.
  3. Customers are required to familiarize themselves with the Rules and Regulations, and staying at the Premises and using the Services provided by the Organizer is tantamount to accepting and agreeing to the terms of the Rules and Regulations.
  4. All persons are required to comply with the Rules and Regulations and the instructions of the staff in connection with the use of the Services.

§3 Rules of use of the Premises

  1. While in the Premises, it is imperative to follow the instructions of the staff.
  2. The Premises attendant may eject a person from the Premises at any time, in a situation where the person threatens the safety of the attendant, other persons, the infrastructure of the Premises without refunding the entrance fee paid.
  3. The Organizer and the staff may refuse to provide the Services to persons under the influence of alcohol and other intoxicating substances and in a situation where the person threatens the safety of the staff, other persons, the infrastructure of the Premises.
  4. Priority of the Services provided by the Organizer is given to Customers with advance reservations.
  5. The opening hours of the Premises are determined by the Organizer. The opening and closing hours of the Premises may change depending on the day and the decision of the Organizer.
  6. Children under the age of 13 are allowed on the Premises only when accompanied by an adult.
  7. Minors under 18 years of age using the Services declare that they have the appropriate consent of their parents or legal guardians.
  8. The Organizer is not responsible for minors staying at the Premises.
  9. Food and beverages (including alcoholic beverages) purchased only at the Premises may be consumed on the premises. It is forbidden to bring and consume food and drink purchased outside the Premises, unless it has been agreed in advance with the Organizer or the staff of the Premises and appropriate permission has been obtained (e.g. birthday cake).
  10. Alcoholic beverages are sold and served only to persons 18 years of age or older.
  11. If the staff has doubts about the age of the person ordering alcoholic beverages, they have the right to require the person to present a photo identification document that includes the date of birth. If the person does not present such a document, the staff has the right to refuse to sell him alcoholic beverages.
  12. Staff may refuse to sell or serve alcohol to intoxicated persons
  13. It is prohibited to bring into the Premises and consume illegal drugs.
  14. Smoking of tobacco products and their electronic equivalents is prohibited in the Premises.
  15. Animals are prohibited in the Premises.
  16. Persons using the Services are aware of and consent to the possibility of recording their image in the form of audio-visual registration and photographic images, including as persons who are a detail of the whole.

§4 Safety rules

    1. The Premises have a monitoring system to ensure safety for the occupants of the Premises and to protect the property.
    2. Persons staying at the Premises are required to behave in a manner that does not endanger their own safety and that of third parties, in particular, it is forbidden to behave in an aggressive and dangerous manner that endangers other persons staying at the Premises. In such a situation, the staff may ask such person to leave the Premises without reimbursement of the cost of admission to the Premises.
    3. It is forbidden to bring into the Premises any illegal substances and objects, including but not limited to firearms, gas weapons, knives, sharp and dangerous objects, as well as pyrotechnics and other products that may pose a danger to people and the infrastructure of the Premises.
    4. Attendants may ask to show the contents of a backpack, purse, commercial bag, etc. if they have a suspicion that a person has items prohibited by the Rules on the premises. If the person refuses to show the contents, the attendant has the right to refuse entry without refunding the cost of admission.
    5. Attendants, Organizer, security may keep sharp and dangerous objects in the interest of safety.
    6. The Premises are equipped with audio-visual equipment (sound system, picture), which may cause deterioration and even loss of sight or hearing. Loud music and flickering images may be played while using the Services. Persons with contraindications should not use the Services offered by the Organizer. While in the Premises, persons acknowledge the above information and assume responsibility for any damage to their health caused by the operation of the aforementioned equipment.
    7. Persons staying at the Premises are obliged to strictly follow the instructions of the Organizer and the staff.
    8. The Premises is covered by a security service provided by external companies. In case of any threat to the occupants of the Premises and property, the staff has the right to call security.
    9. The organizer is not responsible for the actions and/or omissions of security companies. Any claims related to this should be directed to the security companies.
    10. Persons who have been previously ordered to leave the Premises and yet attempt to remain in the Premises may be asked out by the Premises staff or security company.

§5 Reservations

      1. Reservations at the Premises can be made in person at the Premises or through the Portal.
      2. Reservations are made for a specific day, time, duration of the Service and number of people.
      3. Booking involves payment of the Service fee in accordance with the Price List.
      4. Confirmation of the reservation is the proof of payment and the reservation document in the case of a personal reservation at the Premises or the confirmation received at the indicated e-mail address in the case of a reservation via the Portal.
      5. The organizer is not responsible for incorrectly made reservations.
      6. Reservation date change is possible only once, no later than 12 hours before the reservation date. A confirmation issued at the Premises or, in the case of a reservation via the Portal, receipt of an e-mail confirming the change of the reservation date is confirmation of an effective change of the reservation date.
      7. In case of cancellation no later than 24 hours before the booked date, a refund of the entire amount paid is possible.
      8. In case of cancellation less than 24 hours before the booked date, there is no refund of any part of the amount paid.
      9. In order to change or cancel a reservation, this fact must be reported in person at the Venue or, if the reservation was made through the Portal, by sending an e-mail to the Organizer’s e-mail address info@kasu.pl.
      10. Confirmation of an effective cancellation of a reservation is the confirmation issued at the Premises or, in the case of a reservation via the Portal, receipt of an e-mail confirming the cancellation.
      11. Failure of the customer who made the reservation to show up within 20 minutes after the start of the reservation will result in the forfeiture of the reservation without refund of the fees paid.
      12. The organizer reserves the right to cancel the reservation without giving any reason at any time with a full refund of the costs paid.
      13. Refund of the amounts paid in the cases specified in the Regulations shall be made up to 14 days from the date of receipt by the Client of confirmation of cancellation.
      14. In the case of the appearance of fewer people than specified in the reservation and the lack of prior notification no later than 24 hours before the reservation of this fact, there is no refund of the fee paid in this connection.
      15. It is permissible to come more people and allow them to play for the appropriate fee specified in the Price List, only if it will be possible to accommodate an increased number of people in the booked room, which will be decided by the Organizer.
      16. Online payments are handled by a third-party operator and are subject to its terms and conditions.
      17. The condition of the reservation is that the Customer provides true data indicated in the relevant form reads the provisions of the Regulations and the content of the Information Clause and accepts them. By making a reservation and using the Services, the Client confirms acceptance of the Regulations and the Information Clause.
      18. The customer declares that the data provided in the reservation form are true and do not violate the rights of third parties.
      19. The Organizer reserves the right to carry out maintenance work on the Portal, which may cause difficulties or prevent Customers from using the Services (reservations).
      20. Technical requirements for the proper functioning of the Portal are: connection to the Internet, web browser, active e-mail account, telephone.
      21. The price list is subject to change, however, it does not affect the bookings already made.
      22. The Client who is a consumer does not have the right to withdraw from the reservation of a Service made through the Portal in accordance with the content of Article 38(12) of the Law on Consumer Rights, i.e. with regard to service contracts related to entertainment, sports or cultural events, if the contract specifies the day or period of service provision.

§6 Liability

      1. In particular, the organizer is not responsible for:
        1. items left or lost at the Premises;
        2. things damaged through no fault of the Organizer;
        3. bodily injuries and their consequences caused through no fault of the Organizer;
        4. fortuitous events that may prevent the performance of the Service (e.g. power failure, force majeure, evacuations ordered by the relevant services).
        5. Parents or legal guardians are responsible for children staying at the Premises. Children under 14 years of age may not stay at the Premises without constant supervision of an adult. The Organizer is not responsible for children left unattended.
        6. The customer and the person doing the damage to the property in the Premises will be obliged to cover the damage caused, in particular, to pay the relevant amounts:
        7. vomiting, peeing or defecation in the Premises – zł 500;
        8. Soiling of sofas, in particular due to walking on them, spills, soiling with other things – zł 400;
        9. destruction of the microphone – 400 zł
        10. destruction of TV, display – 1000zl
        11. destruction of the control tablet – zł 1500
        12. destruction of air conditioning – zł 1500
        13. damage, flooding, staining of walls – 500 zloty
        14. destruction of acoustic doors – zł 1000
        15. other damage – according to the cost of repair
      2. The amounts specified above may add up. The Organizer reserves the right to claim damages in excess of the amounts specified above.
      3. For damage to the Premises, the offenders are liable for civil and criminal liability.

§7 Complaints

      1. Any complaints regarding the Services may be submitted by email to: info@kasu.pl.
      2. The Organizer will consider and respond to the complaint submitted by the Client immediately, no later than within 14 days from the date of receipt of the complaint. If the complaint is accepted in favor of the Client, the Organizer will refund the amount paid within 7 business days, using the same payment method that the Client used to make the payment.
      3. The complaint should include the name of the person making the complaint, address details, e-mail details to which a response to the complaint is to be sent, a detailed description of the defect and the date on which it was found, as well as the Customer’s preferred method of responding to the complaint.
      4. The user who is a consumer has the opportunity to use out-of-court means of complaint handling and redress.
      5. The possibility of using the available out-of-court means of dealing with complaints and claims is possible after the completion of the complaint procedure and is voluntary, i.e. both parties must agree to the procedure. The organizer agrees to participate in the procedure for out-of-court settlement of disputes with consumers.
      6. Detailed information on out-of-court procedures for handling complaints and pursuing claims, as well as rules of access to these procedures are available at the addresses indicated below:
        1. www.uokik.gov.pl/spory_konsumenckie
        2. www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich
        3. www.uokik.gov.pl/wazne_adresy, www.uokik.gov.pl/sprawy_indywidualne
        4. www.konsument.gov.pl/eck-w-europie
      7. A consumer, in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013 on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes), can use the online consumer dispute resolution platform, which is located at http://ec.europa.eu/consumers/odr.

§8 Personal data

      1. The administrator of personal data is the Organizer.
      2. Providing personal data in order to take advantage of the Services provided by the Organizer is voluntary, however, it is necessary in order to submit, execute and perform the Services.
      3. Detailed information on the processing of personal data can be found in the document – Information Clause.

§9 Final provisions

      1. These Regulations are available at any time on the website https://kasu.pl and at the Premises.
      2. In matters not regulated by the content of the provisions of these Regulations, the relevant provisions of civil law shall apply, including those regulating the rights and obligations of the consumer.
      3. All rights (including copyrights) to available designs, documents (including forms), photos, logos belong exclusively to the Organizer or entities cooperating with it.
      4. The Organizer reserves the right to amend these Regulations. The price list is an integral part of the Regulations.
      5. These regulations were published on 01/09/2025